1. Introduction
Revaliyo is a product of Baryonminds Ltd ("we", "our", or "us"), a company registered in the United Kingdom with its registered office at 13 Teeswater Way, Whitehouse, Milton Keynes MK8 1BF. This page explains how to request deletion of your Revaliyo account and what happens to your data when you do.
2. How to Delete Your Account in the App
You can delete your Revaliyo account directly in the App, without contacting us:
- 1. Open the App and go to the Profile tab.
- 2. Scroll to the bottom and tap Delete Account .
- 3. Confirm the deletion in the dialog that appears.
- 4. Your account is deleted immediately: your personal data is removed, your listings are taken down, and any in-progress swaps or giveaways are withdrawn. This cannot be undone.
Deleting your account does not cancel an active Premium subscription — manage or cancel it in your Apple or Google account settings.
3. Requesting Deletion by Email
If you can no longer sign in to the App, you can request deletion by email instead:
- 1. Email us at support@revaliyo.com from the email address associated with your Revaliyo account, using the subject line "Delete my account" .
- 2. Include your account email address and/or username in the message so we can locate your account.
- 3. We will verify that you are the owner of the account before processing the request.
- 4. We will confirm by email once your account and associated data have been deleted. We aim to complete deletion requests within 30 days.
4. Data That Is Deleted
When your deletion request is processed, we delete the following data associated with your account:
- Profile information: full name, email address, password, phone number, profile photo, and pickup/delivery address
- Your product listings, including photos and descriptions
- Messages you have exchanged with other users through the App
- Location data and push notification tokens
- App usage, interaction, and preference data
5. Data That Is Kept and Retention Period
We may retain certain information where it is required for legal, regulatory, fraud-prevention, or legitimate business purposes — for example, transaction records.
Consistent with our Privacy Policy, account and transaction data may be retained for up to three (3) years after account closure, unless a longer period is required by law. After this period, the data is securely deleted or anonymised.
Payment and subscription information is processed and held by Apple (App Store) or Google (Google Play Billing), not by us. To manage or cancel a subscription, use your Apple or Google account directly.
6. Contact Us
If you have any questions about deleting your account or your data, please contact us at:
Baryonminds Ltd, 13 Teeswater Way, Whitehouse, Milton Keynes MK8 1BF, United Kingdom
Email: support@revaliyo.com